Your privacy is important to us. CITRA DAMAI AUTO SDN BHD is committed to ensure that your personal data under our care is safe and secured. The following paragraphs will provide you with a better understanding of how we collect, process, use, retain, secure, endeavour to maintain accuracy and how you could access as well as delete your personal data.
Your personal data can be collected by us through various channels, such as business partners and digital platforms including but not limited to websites, social media, and e-commerce platforms.
We caution that collection of personal data through digital platform is not intended for individual below the legal age and we advise these individuals not to upload their personal data through our digital platforms.
Changes to this Data Privacy Notice
CITRA DAMAI AUTO SDN BHD reviews this Data Privacy Notice (“this Notice”) regularly and has the right to amend and update any provision of this Notice in accordance with business and legal requirements. Any updates and amendments made will be available on this website.
This Notice was last reviewed on 15/09/2022.
Collection of Personal Data
We may collect personal data about you and/or other entities/individuals connected with you to process/facilitate purchase and maintenance of insurance policy/policies or perform insurance related services in reliance on the relationship that you have with us which may include:
• Generic Identification and Contact Information
Your name, address, e-mail and telephone details, gender, marital status, family status, date of birth, educational background, physical attributes, activity records such as driving records, photos, employment history, skills, and experience, claims detail(s) and sensitive information.
• Financial Information and Account Information
Card number for payment purposes, bank account number and other financial details.
• Identification Information
Identification card number, birth certificate number of your child, passport number, employment pass or work permit number, employees' provident fund member number, tax identification number, military identification number, driver's or other licensed number.
• Communication and Recording
Communication in any form including via e-mails, SMS (short message service), WhatsApp or other messages, and recorded conversations between our representatives, call centers and you.
• Management of Products and Services
We maintain certain information such as property address, vehicle license plate, travel plans, policy and claims details, information obtained for the purpose of customer due diligence and other insurance policy that you have.
• Marketing, Campaigns, Promotions and Surveys
You may inform us of your marketing preference, participation in campaigns and product promotions or respond to a voluntary customer satisfaction survey. Some of these activities have additional terms and conditions, which may contain further information about how we use and disclose your personal data. Please read these terms and conditions attentively.
• Social Media Information
Your social media account ID, and other personal data that you provide to us through CITRA DAMAI AUTO SDN BHD digital platforms.
Processing and Use of Personal Data
We only process personal data that is applicable and essential to your insurance needs and services, to carry out our business functions and to enhance customer service experience.
Disclosure of Personal Data
We may disclose your personal data for the abovementioned purposes to the following parties:
• our associates, related companies and affiliates;
• any intermediaries, service providers, contractors, sub-contractors or third parties who provide services to the companies within CITRA DAMAI AUTO SDN BHD;
• any person who has a duty of confidentiality to us such as external auditors, medical practitioners, trustees, legal practitioners, consultants, and insurance companies
• government agencies, statutory bodies, and other authorities;
• our business partners and strategic alliances;
• You may also disclose personal data on message boards, chat rooms, profile pages, and blogs, as well as other CITRA DAMAI AUTO SDN BHD digital platforms where you can upload data and contents. Kindly be informed that any information you upload or disclose via these platforms will be viewed by site visitors, users of CITRA DAMAI AUTO SDN BHD digital platforms as well as the community. We advise you to be cautious when attempting to disclose your personal data, or any other related information when utilizing CITRA DAMAI AUTO SDN BHD digital platforms;
• our assignees or potential assignees, acquirers or potential acquirers and successors-in-title;
• any other parties, in respect of whom you have consented to the disclosure of your personal data;
Access, Change and Delete Requests
We take all reasonable steps to ensure that the personal data provided by you, or your authorized party is accurate, complete, not misleading and kept up-to-date consistent with the purpose for which the personal data was collected and further processed.
Under applicable laws and regulations, you may have the right to:
• access to or amend or correct your personal data that is inaccurate, incomplete, misleading, or not up to date;
• request deletion of your personal data under certain grounds;
• withdraw your consent or request a change to your scope of consent;
• make a complaint about CITRA DAMAI AUTO SDN BHD on data handling;
Please note that some personal data may be exempt from access, correction, objection, deletion, or suppression rights in accordance with local data protection laws.
Protection of Personal Data
Implementing adequate measure to protect your personal data is CITRA DAMAI AUTO SDN BHD’s utmost priority to ensure it is aligned with relevant data privacy and financial services laws. Nonetheless, no data transmission over the internet or data storage system can be fully secured. If you have reason to believe that your interaction with us is compromised, please notify us immediately.
Retention
We will not retain your personal data longer than is necessary for the fulfilment of the original purpose for which it was collected. We will take all reasonable steps to ensure that your personal data is destroyed or permanently deleted if no longer required unless such retention is necessary for our operational, audit, legal, regulatory, tax or accounting purposes.
Other Individuals Personal Data
When providing other individuals personal data to us, you undertake:
i) to notify the individual of this Notice; and
ii) to acquire any legal consent for the collection, use, disclosure, and transfer of personal data relating to the individual pursuant to this Notice.
Other Information Collected
“Other information” is any information that does not reveal your individual identity, such as Web Browser and electronic device information, App usage data, information collected through cookies, pixel tags and other automations, demographic information and other information provided by you and associated information.
We and our service providers may collect additional information in various ways, including:
• App usage data when you download and use the Apps, such as the date and time your electronic device access our servers and what information and files have been downloaded to the Apps based on your device number.
• Cookies are data files that are saved directly on the computer you are using. Cookies enable us to identify your computer and gather information such as your internet browser type, time spent using the CITRA DAMAI AUTO SDN BHD digital platforms, pages visited, language preferences, and applicable country sites. We may use the information for security purposes, improve navigation, display information more effectively, tailor your experience while using the CITRA DAMAI AUTO SDN BHD digital platforms, or collect statistical data about CITRA DAMAI AUTO SDN BHD digital platforms usage. Cookies also allow us to present you with advertising or offers that are likely to be of interest to you. We may also use cookies to track your replies to our adverts, and we may use cookies or other files to track your responses to our advertisements.
• Certain information such as your location or preferred means of communication is collected when you willingly share it with us. Unless combined with personal data, this information does not personally describe you.
Kindly be advised that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under the relevant law. If we are required to treat Other Information as personal data under the relevant law, then, in addition to the uses listed in the “Other Information Collected” section above, we may use and disclose Other Information for all the purposes for which we use and disclose personal data.
Third Party Websites
This Notice does not relate and is not liable for, the privacy, information or other acts of any external parties which may link to CITRA DAMAI AUTO SDN BHD digital platforms. SAGN digital platforms link with other external parties does not necessarily indicate an approval of the linked site by CITRA DAMAI AUTO SDN BHD.
Kindly be informed that CITRA DAMAI AUTO SDN BHD is not liable for the collection, use, processing and sharing of policies and acts of other organizations, app developer, app provider, social media platform provider, operating system provider, wireless service provider or electronic device manufacturer which contains any personal data you share.
New Product and Services
As part of our continuous efforts to promote awareness and greater understanding on our new products and services for your benefit, we may from time to time contact or send you information on the said new products or services.
To opt out of getting information on new products or services, you may click “unsubscribe” found in each e-mail or get in touch with our customer service
We strive to fulfil with your opt-out request(s) within a reasonable time. Kindly be informed that if you opt-out as mentioned above, we will not be able to remove your personal data from the databases of external parties with whom we have already shared your personal data. Kindly also be informed that if you do opt-out of receiving marketing information from us, we may still send you other important administrative information from which you cannot opt-out.
Who to contact about your Personal Data
If you need to contact us for any inquiries, correction, deletion, or complaints please write to us at:
CITRA DAMAI AUTO SDN BHD
No. 45A, Jalan Pinang B 18B
Seksyen 18,
40200 Shah Alam,
Selangor
Contact No.: 0193541712
Customer service/Feedback/Complains: citradamai@yahoo.com